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Service Management with
Dynamics 365 Business Central

Service delivery requires not only rapid response but also precise process management. Service Management in the Microsoft Dynamics 365 Business Central ERP system enables centralized planning, execution, and control of service orders, contracts, pricing, and billing across the entire organization.

This is an integrated ERP functional area designed for companies that provide warranty, technical, maintenance, or periodic services and aim for high service levels and customer loyalty.

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The difference you’ll notice immediately

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Business Central integrates service requests, planning, execution, and finance into one consistent process.
This means clear SLAs, accurate service accounting, and the ability to fulfill customer commitments on time across the entire ERP system.

Without a service management system

  • Unclear service flow

    Service orders are managed in a fragmented manner, making it difficult to see their status.

  • Complex contract control

    SLAs and service scopes are monitored manually.

  • Inaccurate service costs

    Labor and material costs are not always accurately assigned to orders.

  • Limited customer service visibility

    It is difficult to assess service levels and compliance with contracts.

With Dynamics 365 Business Central

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    Centralized service management

    All service orders, contracts, and pricing are managed in one ERP system.

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    SLA compliance control

    The system helps plan work and monitor its execution according to agreed deadlines.

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    Accurate costs and pricing

    Service costs and pricing are managed transparently and in real time.

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    Real-time Control

    Managers see service flow, resource utilization, and financial results.

Business Value

Dynamics 365 Business Central integrates service management with sales, warehouse, inventory, and finance. The functionality covers the entire service-to-cash cycle—from request to invoice and payment.

Higher service level

Clear processes and planning help maintain SLAs and increase customer satisfaction.

Efficient resource utilization

The use of employees, materials, and equipment is planned and controlled centrally.

Transparent pricing and billing

Service prices and costs are clearly linked to orders and contracts.

Customer loyalty

Consistent and reliable service delivery strengthens long-term customer relationships.

Unified service management platform

Business Central brings together all service processes in one ERP system, allowing you to start with basic functionality and expand as your business grows.

The best place to start
is a conversation

A short discussion helps clarify what you actually need. No obligations—just a practical consultation focused on what matters most for your business today.

Let’s schedule a call
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Quick check—is it worth digitizing service management?

Check what applies to your company. If at least one statement is true – Dynamics 365 Business Central may be the solution for you.

Dynamics 365 Business Central
functionality that supports service management

Core service management capabilities in one ERP system

Service Order Planning

Enables planning of service work, allocation of orders, and efficient use of resources.

Service Contract and SLA Management

The system helps manage service contracts, SLAs, and periodic commitments, ensuring compliance.

Service Items Management

Manages service items—equipment, components, or products—with their history, warranties, and parameters.

Service Order Execution and Control

Service orders are executed and monitored in real time, recording labor and material costs.

Service Pricing Management

Enables defining and maintaining consistent service pricing according to contracts or service types.

Periodic and Recurring Invoicing

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Integration with Field Service

Integration with Dynamics 365 Field Service extends service management to mobile teams and field work.

Frequently Asked Questions
about Business Central Service Management

It is an integrated ERP system functional area that enables managing service processes, contracts, and invoices in one system.

Yes. The system supports periodic and recurring invoicing.

Yes. Service processes are directly linked to inventory, warehouse, and financial accounting.

Yes. Service management expands together with the entire Dynamics 365 Business Central ERP system.

Expand your capabilities
with Microsoft Business Central 365

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Finansai ir apskaita

Finansų valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai valdyti apskaitą, biudžetus, pinigų srautus, mokesčius, ilgalaikį turtą ir finansinę analizę, laikantis vietinių ir tarptautinių apskaitos standartų.
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Trade Management

Efficient purchasing is one of the most crucial components of a smooth supply chain and financial discipline. Purchasing management within the Microsoft Dynamics 365 Business Central ERP system enables centralized control over the entire purchasing process – from supplier orders to invoice payments and returns.
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Tiekimo planavimas

Tikslus planavimas yra pagrindas patikimam klientų aptarnavimui ir efektyviam išteklių panaudojimui. Planavimo valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia prognozuoti paklausą, planuoti tiekimą ir užtikrinti realų atsargų prieinamumą visoje organizacijoje.
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Supply Planning

Accurate planning is the foundation for reliable customer service and efficient resource utilization. Planning management in the Microsoft Dynamics 365 Business Central ERP system enables demand forecasting, supply planning, and real inventory availability across the entire organization.
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Užsakymų vykdymas

Klientai tikisi ne tik greito pardavimo, bet ir tikslaus bei patikimo užsakymų įvykdymo. Užsakymų vykdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai valdyti visą procesą – nuo patvirtinto užsakymo iki pristatymo klientui ir galutinio atsiskaitymo.
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Order Fulfillment

Customers expect not only fast sales but also accurate and reliable order fulfillment. Order fulfillment in the Microsoft Dynamics 365 Business Central ERP system allows centralized management of the entire process – from confirmed order to customer delivery and final settlement.
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Verslo analitika

Duomenimis grįsti sprendimai yra šiuolaikinio verslo pagrindas. Verslo analitika „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai analizuoti finansų, pardavimų, pirkimų, atsargų, gamybos, projektų ir paslaugų duomenis, suteikiant vientisą ir realiu laiku atnaujinamą verslo vaizdą.
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Business Intelligence

Data-driven decisions are the foundation of modern business. Business intelligence in Microsoft Dynamics 365 Business Central ERP system enables centralized analysis of financial, sales, purchasing, inventory, production, project, and service data, providing a unified and real-time view of your business.
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Darbo užmokesčio ir personalo valdymas

Darbo užmokesčio ir personalo valdymas „Microsoft Dynamics 365 Business Central“ pagrindu leidžia skaitmenizuoti HR procesus, automatizuoti darbo laiko ir atlyginimų skaičiavimą bei užtikrinti tikslią apskaitą pagal galiojančius Lietuvos teisės aktus. 
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Prekybos valdymas

Efektyvūs pirkimai yra viena svarbiausių sklandžios tiekimo grandinės ir finansinės drausmės dalių. Pirkimų valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai valdyti visą pirkimų procesą – nuo užsakymų tiekėjams iki sąskaitų apmokėjimo ir grąžinimų.
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Service Management

Service delivery requires not only rapid response but also precise process management. Service Management in the Microsoft Dynamics 365 Business Central ERP system enables centralized planning, execution, and control of service orders, contracts, pricing, and billing across the entire organization.
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Finance and Accounting

Financial management in the Microsoft Dynamics 365 Business Central ERP system allows for centralized management of accounting, budgets, cash flows, taxes, fixed assets, and financial analysis, in compliance with local and international accounting standards.
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Pardavimų ir rinkodaros valdymas

Šiuolaikiniai pardavimai reikalauja ne tik aktyvios komunikacijos, bet ir tikslaus procesų valdymo. Pardavimų ir rinkodaros valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai valdyti klientus, pardavimo procesus, kainodarą ir rinkodaros veiklas visoje įmonėje.
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Sales and Marketing Management

Modern sales require not only active communication but also precise process management. Sales and marketing management within the Microsoft Dynamics 365 Business Central ERP system allows for centralized control of customers, sales processes, pricing, and marketing activities across the entire company.
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Gamybos valdymas

Šiuolaikinė gamyba reikalauja ne tik pajėgumų, bet ir tikslaus procesų valdymo. Gamybos valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia planuoti, vykdyti ir kontroliuoti gamybos procesus visoje įmonėje.
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Production Management

Modern manufacturing requires not only capacity but also precise process management. Production management in the Microsoft Dynamics 365 Business Central ERP system enables planning, execution, and control of production processes across the entire organization.
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Sandėlio ir atsargų valdymas

Šiuolaikinis sandėlis reikalauja ne tik tvarkos, bet ir tikslaus procesų valdymo. Sandėlio valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai valdyti atsargas, sandėlio vietas ir prekių judėjimą visoje įmonėje.
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Warehouse and Inventory Management

A modern warehouse requires not only organization but also precise process management. Warehouse management in the Microsoft Dynamics 365 Business Central ERP system enables centralized management of inventory, warehouse locations, and item movement throughout the entire company.
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Paslaugų valdymas

Paslaugų teikimas reikalauja ne tik greitos reakcijos, bet ir tikslaus procesų valdymo. Paslaugų valdymas „Microsoft Dynamics 365 Business Central“ ERP sistemoje leidžia centralizuotai planuoti, vykdyti ir kontroliuoti paslaugų užsakymus, sutartis, kainodarą ir atsiskaitymus visoje organizacijoje.
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Payroll and HR Management

Payroll and HR management based on Microsoft Dynamics 365 Business Central allows for the digitalization of HR processes, automation of time and salary calculation, and ensures accurate accounting in accordance with applicable Lithuanian legal acts.