Frequently Asked Questions

Yes. The solutions have hundreds of ready-made connectors with Microsoft and third-party systems (Dynamics 365, SharePoint, Outlook, Teams, SQL, ERP, CRM, etc.), and can also be connected via API.

No. The Power Platform is built on the ‘low-code / no-code’ principle. For simple solutions, an understanding of business processes is sufficient, while more complex ones may require the assistance of a technical consultant.

The price depends on:

• The number of users
• The chosen licensing model
• The scope of processes to be automated
• Typically, the cost is significantly lower than individually programmed solutions. The exact price is determined after assessing your needs.

Microsoft Dynamics 365 Sales CRM is a sales management system designed to centralize customer information, automate sales processes, and monitor sales results in real time. The system helps manage the entire sales cycle – from the first contact to closing the deal.

Microsoft Dynamics 365 Sales CRM is designed for growing businesses and organizations that want a clear, structured, and predictable sales process. The system is especially useful for companies working with large volumes of inquiries and customer information.

The system allows for precise tracking of sales opportunities, planning of actions, and analysis of results. Automated inquiry tracking and sales funnel visualization help focus on high-value opportunities and improve conversion rates.

Yes, Microsoft Dynamics 365 Sales CRM allows real-time monitoring of key sales KPIs, deal statuses, and team performance. Clear dashboards help managers quickly assess the situation and make decisions without additional interpretation.

Softera consults, implements, and adapts Microsoft Dynamics 365 Sales CRM according to specific business processes. The focus is not only on the system but also on ensuring it creates real value – by being used daily and helping to achieve sales goals.

The price of Microsoft Dynamics 365 Sales CRM depends on the chosen plan and the number of users. License costs start from €19 / month per user, and system activation from €300.

With Business Central, you can manage finance, sales, purchasing, inventory, supply, projects, and daily operations. Depending on needs, the system can also be used for broader scenarios, such as manufacturing or service processes. The key is that data and processes remain in one environment, reducing manual work and errors between different stages.

Accounting software typically addresses financial accounting tasks. Business Central covers much more: it connects finance with sales, inventory, supply, projects, services, analytics, and automation. It differs from legacy ERP systems in that it is built as a cloud solution, integrates with the Microsoft ecosystem, and is extended through modern integrations and extensions rather than through difficult-to-maintain individual customizations.

The value does not come from the system simply having AI, but from people working faster with real business data. Copilot in Business Central helps find information, summarize records, suggest actions, and reduce routine work. Automation through Power Automate helps shorten repetitive actions, while AI scenarios enable faster transition from data to decision.

With Business Central, you can manage finance, sales, purchasing, inventory, supply, projects, and daily operations. Depending on needs, the system can also be used for broader scenarios, such as manufacturing or service processes. The key is that data and processes remain in one environment, reducing manual work and errors between different stages.

Yes. Microsoft states that Copilot relies on organizational data according to existing user permissions and is supported by enterprise-grade security, privacy, and compliance principles. Microsoft 365 Copilot is also described as a solution connected to work data and based on enterprise-grade security, privacy and compliance.

Yes. Business Central integrates with Microsoft 365, Power BI, Power Automate, Dynamics 365 Sales, Dataverse, and other solutions, and can be extended through AppSource, APIs, and partner customizations when needed. In other words, the question is usually not whether the system can be customized, but how to do it in a way that creates value rather than just adding complexity.

Yes. Business Central supports multi-country and regional scenarios, languages, currencies, and localizations. This makes the system suitable not only for a single company in one market, but also for businesses operating across multiple legal entities, multiple countries, or planning expansion.

It is an integrated functional area of the ERP system that allows managing customers, sales processes, and marketing activities in one system.

Yes. Sales opportunities, orders, and revenue are visible in real-time across the entire ERP system.

Yes. Business Central allows starting with basic functionality and expanding as your business grows.